Clinics & medical centres
A WhatsApp bot for clinics that books appointments and answers patients
Most patients ask the same things: how much is a consultation, do you take my insurance, is there a slot today? Wakeel answers from your clinic’s own information in seconds, day or night, and books the appointment straight into your calendar — so reception can focus on the patients in front of them.
The challenge
- The phone is busy and messages pile up at peak times, so patients book elsewhere.
- Enquiries that arrive after hours wait until the next morning.
- Appointments are missed because nobody reminded the patient.
What Wakeel does for you
Booking from your real calendar
Offers only the times that are actually free for each service or department, confirms the slot in the chat, and never offers booked or blocked time.
Reminders before the visit
A reminder to the patient at the lead time you choose, plus a WhatsApp alert to you for every booking or cancellation.
Answers from your information
Prices, insurance, location, opening hours and visit preparation — from the documents you upload.
Hand-off to your team
Instruct it to pass medical questions and urgent cases to a staff member, and pause it on any chat to reply yourself.
Customers who find you on Instagram or Facebook get answers there too: the same assistant replies to Instagram DMs and Messenger chats, and moves bookings and orders to your WhatsApp.
Example conversation
Illustrative example — real replies come from your own information and prices.
Questions
Does the assistant give medical advice?+
It shouldn’t. It answers from the information you add — prices, times, insurance — and you can instruct it to pass any medical question to your team.
Does it work with several doctors or departments?+
Yes. You add services, departments and their hours; the assistant offers only free times and books the slot as soon as the patient confirms.
Can patients cancel their appointment?+
Yes, if you allow it and within the cancellation notice you set — and you get an alert when they do.
Read next
WhatsApp Appointment Booking: Turn Customer Messages into Confirmed Bookings
A practical guide to WhatsApp appointment booking without a receptionist: how a bot shows open times, confirms the slot, and lets customers cancel within your policy.
Automating WhatsApp Customer Service for Companies: A Practical Guide
Automating WhatsApp customer service saves time and lifts satisfaction. Learn what to automate, what to keep human, and how to start safely.
Try Wakeel on your business
The free trial starts once your WhatsApp number is connected — no card required.
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