Restaurants & cafés
Take restaurant orders on WhatsApp with an AI assistant
Peak hours are the worst time to answer WhatsApp: the kitchen is slammed and messages wait. Wakeel handles the whole chat: it answers menu, price and delivery questions, records the order with options and extras after checking availability, and sends it straight to you.
The challenge
- WhatsApp orders get forgotten or written down wrong at peak time.
- The same questions every day: the menu, prices, are you open now, how much is delivery.
- Customers ask “where’s my order?” while staff are busy.
What Wakeel does for you
Menu and prices from your data
You add items, categories and prices in the dashboard; the total is calculated by the system, not by the assistant.
Complete orders with options
Size, extras and quantity — with availability checked before the order is confirmed.
Tracking and cancelling on your terms
Customers can ask for their order status at any time, and cancel it themselves if you allow it within your window.
Orders reach you instantly
An alert for every new order, and each order shows in the dashboard with its status.
Customers who find you on Instagram or Facebook get answers there too: the same assistant replies to Instagram DMs and Messenger chats, and moves bookings and orders to your WhatsApp.
Example conversation
Illustrative example — real replies come from your own information and prices.
Questions
Can it get prices wrong?+
Prices and totals come from your item data in the system, not from text the assistant writes, so the total matches your menu.
Is ordering available on every plan?+
The store and ordering feature depends on your plan. Current details are on the pricing page.
Does it take payment inside WhatsApp?+
No. It records the order, and payment happens the way you already work — cash on delivery, for example.
Read next
Selling on WhatsApp: Take Orders Automatically Without an Online Store
How to sell products and take orders on WhatsApp automatically: show products and prices, confirm the order, and issue a tracking code — with no online store to build.
How Much Does a WhatsApp Bot Cost? The Real 2026 Breakdown
A clear breakdown of what a WhatsApp bot costs: provider fees, Meta’s per-message fees after the 1 October 2026 change, and the hidden costs — plus how to calculate ROI before you subscribe.
Try Wakeel on your business
The free trial starts once your WhatsApp number is connected — no card required.
Start free